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We provide high-quality transportation services with special emphasis on safety, reliability, comfort, and timeliness, with transparency, integrity, and excellence in customer service at market-competitive rates.

   
 

Metro Shuttle Reviews - Safety & Reliability
What our customers are saying about the safety & reliability of our transportation services

Other Metro Shuttle Reviews

Service ImageQuality ImageTime ImageHome Image
Unrated
"Safe, prompt, friendly service provided by Tony. Both drivers were concerned with our comfort during the ride."
Fort Lauderdale Airport Shuttle Service to Port of Miami
-Cassandra Penamon

 

If you do not see your feedback here, but would like to, please send us your feedback. If you would like to see what our clients are saying about other aspects of our services, please visit our testimonial pages.

Rating Definitions

Our Testimonial Consent forms have a rating from 1 to 100, where 100 was perfect, however, what people are usually accustomed to, and is easiest to understand at a glance is a 5 star rating system. We have translated the percentage ratings in our feedback forms into stars as follows.

Unrated
Unrated means that the feedback was provided without a rating because either, 1. The statement came from our original Testimonial Consent Form that did not have a rating field for that particular aspect, 2. The review was sent in by email without a percentage rating, 3. The customer left the percentage rating field of the form in blank. 4. We could not cross reference an exact rating. If a testimonial stated "best ever", or "perfect" describing a service, we assume a 5 star rating, because on our scale "perfect" or "best" is the definition of extreme of the scale of "100". However, words like "awesome", "fantastic", "great", "amazing", etc, can be used to describe an experience that could be between a Four stars and Five Stars Plus rating, and we did not take the liberty of guessing, so those will remain "unrated".

five stars plus
Five Stars Plus is a category we invented that means that the client filled the form and in the line of "On a scale of 1 to 100 (100 being perfect), how did we do?" the client entered something indicating that perfect (100) was not sufficient to capture their rating. Examples are "100 does not do it justice", 100+", "100-110", "101", "105", etc. But if customers wrote down excitement marks next to a 100, such as "100!!!", or "100:)", we assume it means they were very happy to find perfect, but not that the service was perfect and beyond, so they were given the standard Five Stars rating below.

five stars
Five Stars mean that the customer filled out a number "100", "99", or "98" on the form. Customer reviews without a percentage rating are translated into a 5 star when a customer uses the words "best", or "perfect" describing the experience. Statements without a rating, using words, like "awesome", "fantastic", "wonderful", "highly recommend", etc, were translated into Unrated because they were not specific enough and could mean anywhere in a range from a Four Stars to a Five Stars Plus.

four and a hlaf stars
Four Stars And A Half means that the customer testimonial statement had a number "97", "96", or "95" on the scale of 1 to 100 experience rating. We feel the intention of the four and a half stars is still in the upper "A" rating.

four stars
Four Stars mean that the customer testimonial statement had a number from a "94", to a "90", on the scale of 1 to 100 experience rating. We feel the intention of the four stars is a lower "A" rating.

three and a half stars
Three Stars And A Half means that the customer testimonial statement would have a number from an "89", to an "80", on the scale of 1 to 100 experience rating. We feel the intention of the three and a half stars is a "B" rating.

three stars
Three Stars mean that the customer testimonial statement would have a number from a "79", to a "70", on the scale of 1 to 100 experience rating. We feel the intention of the three stars is a "C" rating.

two and a half stars
Two Stars And A Half means that the customer testimonial statement would have a number from a "69", to a "60", on the scale of 1 to 100 experience rating. We feel the intention of the two and a half stars is a "D" rating.

two stars
Two Stars mean that the customer testimonial statement would have a number from a "59", to a "45", on the scale of 1 to 100 experience rating. We feel the intention of the two stars is a high "F" rating.

one and a half stars
One Star And A Half means that the client testimonial statement would have a number from a "44", to a "30", on the scale of 1 to 100 experience rating. The intention of the one and a half stars is a square "F" rating.

one star
One Star means that the customer testimonial statement would have a number from a "29", to a "15", on the scale of 1 to 100 experience rating. We feel the intention of the one star is a low "F" rating.

half a star
A Half Of One Star means that the customer testimonial statement would have a number from a "14", to a "0", on the scale of 1 to 100 experience rating. We feel the intention of the half of one star is that a very low "F", implying that the experience could not possibly have been worse.

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Metro Shuttle Service, LLC1313 Seagrape Circle Weston, FL 33326 T 954-600-1562 E info@metroshuttleservice.com
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